Question 1

⁠What makes Prastuti Designs unique?

Accepted Answer

Every piece is entirely handcrafted by skilled artisans using Petit Point, Satin Stitch, and French Knot embroidery on pure textiles such as pashmina and georgette. Our designs are rooted in Indian tradition and crafted in limited quantities.

Question 2

What products do you offer?

Accepted Answer

We specialize in hand-embroidered saris, pure pashmina shawls, dupattas, and embroidered borders that can be customized or attached to existing garments.

Question 3

Are all your pieces handmade?

Accepted Answer

Yes. Every product is hand-embroidered and finished manually by artisans with decades of experience. No machine embroidery is used at any stage.

Question 4

What are the delivery charges?

Accepted Answer

We offer complimentary shipping via our trusted delivery partners all across India.

Question 5

⁠How long will delivery take?

Accepted Answer

Orders within India typically arrive within 7–10 working days.

Question 6

What is your return and exchange policy?

Accepted Answer

As all pieces are handcrafted, returns and exchanges are accepted only if the wrong product has been delivered or if the item arrives damaged.
In such cases, kindly inform us within 48 hours of delivery with photographs and the order details. Items must be unused, unwashed, and returned with original tags, packaging, and folds intact.

Question 7

⁠Which items are non-returnable?

Accepted Answer

Products without damage or defects are not eligible for return. Variations in color, minor artisanal irregularities, or natural weaving characteristics are not considered defects, as these are inherent to handcrafted textiles.

Question 8

How do I raise a return request?

Accepted Answer

Please contact us via email (designprastuti@gmail.com) or WhatsApp (+91 97170 80275) within 48 hours of receiving the order. We will review the case and guide you through the return or exchange procedure.

Question 9

⁠Can I place a custom or made-to-order request?

Accepted Answer

Yes. We welcome custom commissions for saris, shawls, dupattas, and embroidered borders. Personalised designs require additional production time.

Question 10

How can I be sure my data and payments are secure?

Accepted Answer

Our website uses secure payment gateways, and your personal data is encrypted and fully protected.

Question 11

How do I cancel the order I have placed?

Accepted Answer

You can drop an email at designprastuti@gmail.com requesting the cancellation and stating the reason. If the order has not been processed yet, we will cancel it for you.

Question 12

How can I pay for my order at Prastuti Designs?

Accepted Answer

We accept credit and debit cards, net banking, and UPI transactions for online payments.

Question 13

How do I care for my sarees, dupattas, and shawls?

Accepted Answer

All products must be dry-cleaned only. Store them in breathable fabric bags away from moisture and direct sunlight to maintain the embroidery, colour, and fabric quality.

FAQ

Frequently asked questions